Firstly, ensure the computer you are using to Program your Puro device has a fixed IP address. This way, your Puro product will recognize your device and not treat it as an outside threat. See below instruction for configuring your computer's IP address.
If you are having and trouble, please check your firewall settings and make sure the commissioning tool isn't being blocked.
Next, physically hook up your Puro product to the computer via an Ethernet cable and down load the Puro Application to your computer by clicking the button below.
Open the app and follow in-app instructions.